Privacy Policy | MGP Nutrition

Last updated: 25/11/2025

This Privacy Policy explains how MGP Nutrition (“we”, “us”, “our”) collects, uses, stores, and protects your personal information when you use our website, purchase our products, sign up to our marketing, or interact with our brand on social media or advertising platforms.

We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR), the UK GDPR, and all applicable UK and EU data protection laws.

By using our website (the “Site”) or providing your personal data, you agree to the terms below.

1. Who We Are

MGP Nutrition

Unit 4 Beech Hyde Farm Dyke Lane, Wheathampstead, St. Albans, England, AL4 8EN Company number 09458543
hello@mgpnutrition.com

We are the Data Controller of your personal information.

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:
hello@mgpnutrition.com

2. What Personal Data We Collect

We collect personal data in the following categories:

A. Information you provide directly

  • Name

  • Email address

  • Phone number

  • Billing and delivery addresses

  • Payment details (processed securely by our payment providers)

  • Account login details (if you create an account)

  • Subscription information

  • Customer service messages

  • Survey responses, reviews, or feedback

B. Information collected automatically

When you visit our website:

  • IP address

  • Device information

  • Browser type

  • Cookies and tracking data

  • Pages visited, time on site, clicks, referral source

  • Actions taken (add-to-cart, checkout, purchases)

C. Information from marketing and advertising platforms

When you interact with our ads, sign up through Instant Forms, or engage with us on social media, we may receive:

  • Email address

  • Name

  • Form responses

  • Engagement data

  • Interests or preferences (as defined by the advertising platform)

D. Order & subscription data

  • Purchase history

  • Subscription status

  • Renewal dates

  • Delivery instructions

  • Support interactions

We do not collect or store any sensitive personal data.

3. How We Use Your Data

We use your personal data to:

A. Fulfil your orders & subscriptions

  • Process orders and payments

  • Deliver products

  • Manage subscription plans

  • Send order updates

B. Provide customer support

  • Respond to questions

  • Resolve issues

  • Handle returns or refunds

C. Marketing & communications

With your consent (or legitimate interest where allowed):

  • Send newsletters

  • Send discount codes (including via Instant Forms)

  • Notify you about offers, product launches, health advice or routines

  • Personalise marketing content

  • Show targeted ads based on your interactions

D. Improve our products & website

  • Analyse performance

  • Understand customer behaviour

  • Test new features

  • Improve user experience

E. Legal & compliance

  • Fraud prevention

  • Accounting and tax records

  • Compliance with legal obligations

4. Our Legal Bases for Processing Your Data

Under GDPR, we rely on the following legal bases:

  • Performance of a contract (to fulfil your orders or subscriptions)

  • Consent (email marketing, SMS marketing, cookies where required)

  • Legitimate interests (analytics, retargeting, customer research, ads to existing customers)

  • Legal obligation (tax, fraud prevention)

You can withdraw consent at any time.

5. How Long We Keep Your Data

We keep your personal data only as long as necessary for each purpose:

  • Order & subscription records: 6 years (legal requirement)

  • Email marketing data: until you unsubscribe or request deletion

  • Website tracking data: typically 12–24 months, depending on cookie type

  • Customer service messages: up to 2 years

When data is no longer needed, we securely delete or anonymise it.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Improve website performance

  • Enable checkout functionality

  • Personalise content

  • Measure ad performance

  • Provide retargeting and lookalike audiences via Meta, Google, TikTok, etc.

You can manage or disable cookies at any time via your browser settings or our cookie banner.

7. Sharing Your Data

We only share your data with trusted third parties, including:

  • Payment processors (Stripe, PayPal, Shopify Payments)

  • Email service providers (Klaviyo, Mailchimp, etc.)

  • Advertising platforms (Meta, Google, TikTok)

  • Delivery partners (Royal Mail, DPD, DHL, etc.)

  • CRM & subscription management tools

  • Analytics providers

  • IT support and website hosting services

These partners are required to keep your information secure and may only use it for the services they provide to us.

We never sell your data.

8. International Transfers

Some of our service providers operate outside the UK/EU.
When data is transferred internationally, we ensure it is protected through:

  • GDPR-approved Standard Contractual Clauses (SCCs)

  • UK adequacy regulations

  • Additional safeguards when required

9. Your GDPR Rights

You have the following rights regarding your personal data:

  • Right to access – request a copy of your data

  • Right to rectify – correct inaccurate data

  • Right to erase – request deletion

  • Right to restrict processing

  • Right to object to certain uses (e.g., marketing)

  • Right to data portability

  • Right to withdraw consent at any time

To exercise any of these rights, contact us at:
hello@mgpnutrition.com

We will respond within 30 days.

10. Marketing Communications

You can unsubscribe from marketing emails at any time by:

  • Clicking “unsubscribe” in the email

  • Replying to the email asking to be removed

  • Contacting us directly

You can also disable personalised ads through:

  • Meta Ad Preferences

  • Google Ad Settings

  • TikTok Ad Preferences

11. Data Security

We take your data security seriously and use:

  • SSL encryption

  • Secure payment gateways

  • Restricted access controls

  • Regular audits

  • Secure data storage systems

No online service is 100% secure, but we follow industry best practice.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Any major changes will be communicated on our website or directly via email.

13. Contact Us

For privacy-related questions, concerns, or data requests, contact:

Email: hello@mgpnutrition.com
Address: Unit 4 Beech Hyde Farm Dyke Lane, Wheathampstead, St. Albans, England, AL4 8EN

We are here to help.